Privacy policy

The short version

We do not sell your personal information. Not to data brokers, not to list buyers, not to anyone. We have never done it and we are not set up to do it.

What you send us on the quote form goes to the people at Roadrunner Bridge who price and build bridges, and to the software we use to run that process. Nowhere else.

This site does run analytics and advertising tags from Google and Meta, which see what pages you look at. That is a different thing from selling your information, and it is described in full below, because some privacy laws treat that kind of sharing as a sale even when no money changes hands and we would rather say so than be technically correct at you.

Who we are

Roadrunner Bridge, 3734 TX-34 S, Greenville, TX 75402. Reach us at sales@roadrunnerbridge.com or 903-224-9262.

Roadrunner Bridge is a DBA of The Henry Group inc. The Henry Group inc is the entity responsible for the information described on this page, and is who you would be contracting with. If you need our details for a vendor record or a W-9, ask and we will send them.

What we collect, and only this

When you request a quote

The quote form asks for the following, and nothing on it is inferred or bought:

• About the crossing. Span, width, what the bridge is for, the heaviest thing that will cross it, and when it needs to be open.
• About you. Your name, and your email address. Those two are required because we cannot answer you otherwise.
• Optional. Company or agency, phone number, delivery ZIP code, and whatever you write in the notes box. Leave any of them blank and the form still works. The ZIP is there because freight is priced from it.

We also record which page you submitted from, and how long the form was open before you sent it. The second one is a spam check: a submission completed faster than a person can type is scored as automated. Neither is used for anything else.

Where the quote goes

Your submission is posted to our own server function, which passes it to Roadrunner's internal sales system over an authenticated connection. A person reads it. It is not broadcast to a marketplace, it does not generate calls from other bridge companies, and it is not added to any list you did not ask to be on.

How you got here

If you arrive from an advertisement, a search result, or a link on another site, the site records the campaign tags in that link and the address of the site you came from. That travels with your quote so we know which of our own efforts brought you, which is the whole of why we keep it.

It is stored in your browser for the length of your visit and is gone when you close the tab. It contains no name, no address and nothing about you personally. It is information about the link you clicked.

What the configurator remembers

If you use the bridge configurator, your answers are kept in your own browser so you can close the tab and pick it up later, and they are written into the address bar so you can send the link to a colleague. Those are dimensions and product choices. No personal detail is put in either place, deliberately, because a link you might forward should not carry your phone number.

Clearing your browser's site data removes both.

Analytics and advertising, in full

This site loads Google Tag Manager on every page, and Tag Manager loads the following. All of them can see which pages you visit on this site.

• Google Analytics. Which pages are read, in what order, on what kind of device. We use it to find out which parts of the site are useless.
• Google Ads. Measures whether an advertisement we paid for led to a quote request, and can be used to show you Roadrunner advertisements elsewhere.
• Meta Pixel. The same job for Facebook and Instagram advertising.
• Meta Conversions API Gateway. Loads alongside the Pixel and sends the same advertising measurements to Meta from a second route, so they still arrive when a browser blocks the Pixel. It sets the same _fbp identifier the Pixel does.

One more, and it is not advertising. The quote form runs Cloudflare Turnstile, which is the check that you are a person rather than a script. It is on the quote form and nowhere else, Cloudflare sees your IP address and some properties of your browser in order to make that judgement, and it is not used for advertising and does not follow you around the site. We would rather name it than have you find it in a network log.

This is the part where the word "sell" gets complicated. No money is paid to us by any of them and we hand over no customer list. But advertising tags do share identifiers with Google and Meta so that advertising can be targeted, and several state privacy laws, including the Texas Data Privacy and Security Act and California's CCPA, define "sale" or "targeted advertising" broadly enough to cover exactly that. We would rather describe it accurately than lean on a definition.

Turning it off

There is a switch below. Turning these tags off has no effect on the rest of this site: nothing here needs an advertising tag to run, and the quote form does not depend on one.

It stops Google's cookies immediately. Google Analytics and Google Ads read the setting before they do anything, so declining means _ga, _gcl_au and the rest are never written, and the DoubleClick advertising requests are not made at all.

Google is still told that a page was viewed, without being told who by. The tags send a signal that carries your refusal with it and no identifier for you, which is how a declined visit still counts as a visit in a total without being attached to a person. If you would rather that did not happen either, a content blocker or a browser with tracking protection stops it before it leaves.

It does not stop Meta's, and we would rather tell you that than let you assume otherwise. The Meta Pixel and the Conversions API Gateway are run by Meta rather than by Google, they do not read the same setting, and they keep working until you opt out at Meta. The switch below is still worth using, and it is not the whole answer.

To stop Meta, use your Facebook or Instagram ad settings, which covers every site rather than only this one. The equivalent for Google is Google My Ad Center. Browser tracking protection and content blockers also stop the Pixel, and many of them do so by default.

If your browser sends a Global Privacy Control signal, we have already turned off what we can and you were never shown the banner. Most privacy-focused browsers and extensions send it automatically. You do not have to tell us twice, and you can still override it either way below.

Video

Videos on this site show a still image and a play button until you press it. Nothing is loaded from YouTube until you do, and when you do, the player is the no-cookie version. Press play and YouTube can see it; do not press play and YouTube is not involved.

Hosting and logs

The site is hosted by Netlify, which keeps standard server logs including IP addresses, for security and for keeping the site up. Fonts are served from this site rather than from a font network, so loading a page does not tell anyone else that you did.

How long we keep it

A quote request is kept for as long as it is a live enquiry and then as part of our sales record, because a bridge bought in one year is often asked about in the next. Campaign and configurator data is kept in your browser and is gone when you clear it or close the tab.

What you can ask us to do

Whatever your state's law does or does not entitle you to, this is our practice: write to sales@roadrunnerbridge.com and we will

• tell you what we hold about you,
• correct anything wrong,
• delete it, unless a contract or the law requires us to keep it, and
• stop contacting you.

No account, no form, and no proof of identity beyond enough to be sure we are talking to the right person. We aim to answer within thirty days.

Children

This is a site for people buying steel bridges. It is not directed at children and we do not knowingly collect anything from them.

Changes

If this policy changes, the date at the top changes with it. If it changes in a way that affects what we do with information you have already sent us, we will tell the people it affects rather than quietly reposting the page.

Ask us

If anything here is unclear or you want to know whether we hold something, sales@roadrunnerbridge.com reaches a person.